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Messages and communication

What happens if SMS fails

A simple explanation of what to do when a message does not go through or gets no response.

What this is

Sometimes an SMS may not send or may not get a reply. That does not always mean the customer is not interested.

How to do it

  1. 1Check whether the number looks correct.
  2. 2Try email if that channel is available.
  3. 3Keep the follow-up short and simple.

Related articles

Keep going with the next step

When to use SMS

Use SMS when timing matters and a short message is enough to keep things moving.

Read article

Email vs SMS

Use email for detail and SMS for speed when the message needs a faster reply.

Read article

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Mika Digital

Boutique web design for small businesses, with clear packages, guided onboarding, and room to scale into client operations.

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0452 504 429

Available Monday to Friday, 9am to 5pm

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Mika Digital acknowledges the Traditional Owners of the lands on which we live and work. We pay our respects to Elders past and present.

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