What this is
This explains how quickly you should reply to new leads.
Why it matters
Fast replies usually improve your chances of winning the work.
How to do it
- 1Aim to reply the same day.
- 2If you need more time, send a short acknowledgement first.
- 3Use SMS for time-sensitive follow-up if it fits the lead.
Related articles
Keep going with the next step
How to respond to leads
Reply quickly, keep it simple, and use the right message channel for the next step.
Read articleWhat to do if a lead does not reply
A simple follow-up plan when a good enquiry goes quiet after your first message.
Read articleStill need help?
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