What this is
Replies should stay connected to the same conversation so you can see what happened and what needs doing next.
Why it matters
Tracking replies clearly helps avoid missed messages and duplicated follow-up.
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Keep going with the next step
Where messages appear
See where conversations are tracked so replies do not get lost across different places.
Read articleHow to manage conversations
Keep requests, customer replies, and follow-up clear by using one conversation flow.
Read articleStill need help?
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