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Messages and communication

How to manage conversations

Keep requests, customer replies, and follow-up clear by using one conversation flow.

How to do it

  1. 1Keep each request in the right conversation.
  2. 2Reply in the same thread where possible.
  3. 3Use clear updates so the next action is obvious.

Related articles

Keep going with the next step

Where messages appear

See where conversations are tracked so replies do not get lost across different places.

Read article

How replies are tracked

Understand how messages stay tied to the same conversation instead of turning into scattered updates.

Read article

Still need help?

Need help with the next step?

Contact support or send a request and Mika Digital will help you with the next step.

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Mika Digital

The unified operating system for modern businesses — sites, local discovery, commerce, ordering, and back-office in one ecosystem.

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Mika Digital acknowledges the Traditional Owners of the lands on which we live and work. We pay our respects to Elders past and present.

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