Help Center
Messages and communication
Where to send requests, when to use email or SMS, and how updates are shared.
Email vs SMS
Use email for detail and SMS for speed when the message needs a faster reply.
Where messages appear
See where conversations are tracked so replies do not get lost across different places.
Why customers do not reply
Most people do not reply because they are busy, forgot, or are not ready yet.
When to use SMS
Use SMS when timing matters and a short message is enough to keep things moving.
What happens if SMS fails
A simple explanation of what to do when a message does not go through or gets no response.
How replies are tracked
Understand how messages stay tied to the same conversation instead of turning into scattered updates.
How to manage conversations
Keep requests, customer replies, and follow-up clear by using one conversation flow.